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Privacy Policy for EmblemSigns.com
Last Updated: [9/12/23]
1. General Information
EmblemSigns.com is operated by Emblem Marketing Solutions LLC.
Contact Information:
- Email: [email protected]
2. Data Collection
We collect the following data:
- Names, Email addresses, Physical addresses, IP addresses, Phone numbers, Images uploaded during orders
Note: We only collect info to conduct business, and to process your orders. We will not use your uploaded images for other orders without prior permission. Payment details are processed by Stripe; we can only view the last four digits, the expiration date, the banking name, and card type.
We do not intentionally collect data from minors and cannot determine the age of users through our processes.
Data is primarily collected during the checkout process, as well as from emails and messages on our social media channels.
3. Purpose of Data Collection
The data is collected for the following purposes:
- To communicate with you
- To process payments
- To understand and fulfill your printing needs based on uploaded images
4. Data Storage
Data is securely stored on GoDaddy servers. We employ GoDaddy’s server protection, use strong passwords, and routinely check our website for vulnerabilities.
5. Data Use
We do not share your personal data with any third parties, except for WooCommerce (to process orders) and Mailchimp (for updates and promotions). We will never sell your data without explicit consent.
6. Cookies and Trackers
We use cookies and tracking to monitor website visits. This tracking is anonymous, and we cannot identify individual visitors. The primary purpose of this tracking is to analyze website usage statistics.
7. User Rights
Users who have created an account can access their data via the 'My Account' section. If you wish to modify or delete your data, please contact us directly.
8. Data Retention
Customer data is retained for 3 months, primarily to assist with potential reorders. For data deletion after this retention period, please contact us.
9. Third-Party Services
We integrate with Mailchimp and WooCommerce, which might also collect user data.
10. Changes to the Privacy Policy
In case of changes to this privacy policy, users will be notified via email.
11. Compliance and Disputes
Concerns or complaints regarding this policy can be addressed by contacting us. We aim to resolve any issues amicably.
12. Consent
Every time you place an order on our website, you provide implicit consent to the terms outlined in this privacy policy. If you have concerns, please reach out to us directly before placing an order.
Return and Refund Policy for Emblem Marketing Solutions LLC
We understand that sometimes things don't go as planned. We're all human, and we want to ensure that you have the best experience with us. If there's an issue, please reach out. We are here to assist you.
General Information:
- Business Name: Emblem Marketing Solutions LLC
- Customer Service Contact: [email protected]
Return Eligibility:
- Our refund window is a 2-hour grace period from the time of your order placement. After this window, and especially once a product is printed or picked up, we cannot offer refunds, returns, or exchanges.
- Due to our business model, we do not have conditions related to the state of the product, as we only allow the short 2-hour grace period for refunds.
Refund Process:
- Should you need a refund within the 2-hour window, please contact us immediately to initiate the process.
- Refunds are processed to the original payment method.
- There might be circumstances where only a partial refund is granted, especially if there's an error on our part. For clarity on this, please contact us.
Exchanges:
- We do offer design changes as a form of exchange. This is only feasible if your product hasn't been printed.
- To initiate a design change, get in touch with us and we'll guide you through the process.
Damaged or Incorrect Items:
- In the unfortunate event that you receive a damaged, defective, or incorrect item, please reach out to the delivery service. Additionally, inform us so that we can assist further.
Additional Information:
- Any design uploaded to our website will be printed as-is. We aim for the highest quality prints, so if we identify that your design might not yield a good print, we'll notify you. Should other concerns arise, please let us know.
Notifications:
- Should there be any changes to this policy in the future, we will notify our customers via email.
Terms and Conditions for Emblem Marketing Solutions LLC
1. General Information:
- Business Name: Emblem Marketing Solutions LLC
- Purpose: Emblem Marketing Solutions LLC primarily offers printing services, website services, and graphic design services.
- Legal Inquiries: For any legal inquiries, please contact [email protected].
2. User Agreement:
- Users have the option to create accounts but are not mandated to do so. Creating an account requires a username, password, and email. Additional information provision is at the user's discretion.
- Emblem Marketing Solutions LLC reserves the right to terminate any user account. Users wishing to delete their account should contact us.
3. Content:
- Content uploaded by users, such as designs for orders, will not be used for future projects without explicit permission from the original uploader.
- Designs created by Emblem Marketing Solutions LLC for customers may be reused for future clients.
- Users are free to upload their content without specific restrictions.
4. Payments and Purchases:
- Transactions for products or services are processed through Stripe.
- Refund policies are detailed under the "Refunds & Returns" section of our platform.
- Uninformed chargebacks may lead to users being banned from further transactions. Each case will be reviewed individually.
5. Liabilities and Warranties:
- Emblem Marketing Solutions LLC is not liable for any data breaches or service interruptions. By using our services, users agree to all our policies.
- We reserve the right to refuse service to anyone without specifying a reason.
6. User Behavior:
- Users are expected to adhere to general guidelines of respect and professionalism. We reserve the right to refuse service based on user behavior.
7. Privacy:
- For details on how user data is managed, please refer to our Privacy Policy.
- User data protection measures are outlined in our Privacy Policy.
8. Intellectual Property:
- Emblem Marketing Solutions LLC holds the intellectual property rights to its content, logo, and design.
- For claims related to copyright infringement or other intellectual property rights violations, please contact us.
9. Termination of Service:
- Users will be informed of account or service terminations through email or private messaging services on social media.
10. Jurisdiction:
- All disputes fall under the jurisdiction where Emblem Marketing Solutions LLC is registered.
11. Force Majeure:
- Emblem Marketing Solutions LLC is not liable for failures or delays in service due to unforeseen circumstances beyond our control.
12. Third-Party Links & Integrations:
- We have integrations and associations with third-party services. For their respective privacy policies and terms, please refer to the following:
