For pickup: wait for your ready-for-pickup notification before coming to collect your order.

For shipping: look for your shipping confirmation and UPS tracking information. Use the tracking link to follow your package and check its estimated arrival.

Check your email, including spam or junk folders, and any text updates you receive. Need help? Call or text us at (305) 876-6831 with your order number.

Follow the turnaround shown on your specific product page. Where available, order before 11 AM ET for Same Day, 12 PM ET for Next Day, or 5 PM ET for Standard production, which takes approximately 2–4 business days.

Orders placed after the cutoff begin processing the next business day.

For Same Day and Next Day orders, estimated pickup is around 3–4 PM Eastern Time on the estimated completion date. Please wait for your ready notification before leaving.

Design work, revisions, missing files and approval delays can add time. Shipping time is separate.

Our pickup location is 1559 Northwest 79th Avenue, Miami, FL 33126.

Pickup hours are Monday–Friday, 10 AM–5 PM Eastern Time. Please wait until your order is confirmed ready before coming to collect it.

Not local? We also offer UPS shipping throughout the contiguous 48 United States.

Yes, we offer shipping as well as local pickup! We ship nationwide using UPS within the contiguous 48 United States.

We do not ship to Hawaii, Alaska, Puerto Rico or any other U.S. territories.

Choose an available shipping option at checkout. Production and shipping time are separate, so allow time for both when planning your order.

We work with pretty much anything, including PNG, JPG/JPEG, PDF, Adobe Illustrator (.AI) and Photoshop (.PSD) files. Send the original, highest-quality file you have.

Individual product upload fields may have file-type or size restrictions. If your file will not upload, email it to sales@emblemsigns.com with your order number.

Check that the artwork matches your ordered size and proportions. Avoid screenshots when a higher-quality original is available.

Yes—depending on the product you’re ordering, a photo may be all you need. For example, a photograph photo panel can use just your photograph, with no added wording, graphics or custom design.

Choose your product options and upload the original, highest-quality photo. Keep the selected size and shape in mind, since your photo may need cropping to fit.

If you want text added or a more detailed layout, we recommend contacting us for a custom graphic design quote.

Yes. You can create your artwork in Canva, ChatGPT, Photoshop, Illustrator or another program. What matters most is the quality, size and proportions of the finished file.

Export or download the original file at the highest available quality instead of taking a screenshot. For Canva, a high-quality PDF export is a good option. For ChatGPT-generated images, check all wording, details and image quality before submitting.

If your program cannot create the full dimensions, call or text us before using a smaller canvas so we can help confirm the correct proportions.

Email your file to sales@emblemsigns.com. If you have already ordered, include your order number in the subject line and identify which file goes with each product and size.

Then text or call us to let us know it was sent. Sending artwork by email does not place or pay for an order.

We recommend contacting us for a custom graphic design quote. Send us your wording, colors, logos, reference images and the products you want to order so we can review the project and quote the design work.

Call or text us at (305) 876-6831, or email sales@emblemsigns.com.

Allow approximately 2–3 additional business days for design work. Your final timeline depends on how quickly you approve the design and how many revisions are needed. Production follows artwork approval.

When our team creates a custom design, we send a mockup for review and approval before printing. Check the wording, names, dates, colors and layout, then clearly tell us whether it is approved or needs changes.

Print-ready files may go directly to production. If you need a proof for artwork you are supplying, contact us before ordering.

Send us your reference, required width and height, quantity, event date, and whether you need pickup or shipping. We can review the project and provide a quote.

For pieces that fit around shelves, doors or another structure, include exact measurements. Available sizes, materials, setup and pricing depend on the design.

Call or text us if you need help getting started.

Rush production speeds up printing, not shipping. UPS Ground transit is approximately 2–4 business days after dispatch. Your order may dispatch on the production day or the next business day.

If you need your order for a specific event, call or text us before ordering so we can review the timing. Estimated arrival dates can be affected by holidays and carrier delays.

Thin foam is best for indoor use. For outdoor use, coroplast and thick foam are the best choices.

Review your product’s material guide and consider the size, weather conditions and support your display will need.

For shipping, all boards will be folded.

For pickup, all boards will be fully intact in one piece. Please make sure your vehicle has enough room to transport them.

If you would like your pickup boards folded for easier transport, contact us beforehand or leave the request in your order notes so we can plan accordingly.

It depends on the product and the options you select. Check the easel or stand selection and the More Info section rather than assuming every display stands on its own.

Some products require assembly, separate support hardware or a structure supplied by you. Call or text us before ordering if you need help understanding what is included.

Contact us as soon as possible with your order number and the exact change. We need to check whether production has started before confirming what is possible.

Changes to artwork, size, material or finishing may affect the price and completion date. Please do not assume a revised file has replaced the original until our team confirms it.

Contact us to coordinate pickup after your order is confirmed ready. Give the person collecting it your order number and make sure the vehicle is large enough for every item.

Large panels may require a van or truck. A courier booking alone does not guarantee the order will fit. Confirm the item dimensions and pickup timing before sending a driver.

If you need the boards folded for easier transport, contact us beforehand or include the request in your order notes.